Why YOU Should Be Deaf-Friendly?

Diversify and Grow Your Customer Base

Deaf and hard of hearing people place a tremendous amount of value on information-sharing. What kind of experience they have in your place of business is going to spread like a wild-fire across the nation and has the potential to create many loyal customers for life. 

Improve Your Soft Skills

To communicate effectively with deaf and hard of hearing people, you have to learn new skills and new ways of communicating. All of this is added to your soft skill set so that you can be ready to serve a variety of people at any time. 

9 Billion Dollars Can Help Your Bottom Line

People with disabilities are the third largest market segment in the United States. Deaf and hard of hearing individuals have 9 Billion Dollars of discretionary income to spend. The spending potential is tremendous and largely untapped. This is an advantage waiting to be capitalized by savvy businesses like yours. 

These on-line classes are a great place to start!

Deaf-Friendly | BASICS |

In less than one hour, you can up your customer service game by learning about real deaf and hard of hearing people, their culture, identity and values. You will discover insight into the issues facing deaf and hard of hearing customers and learn how to communicate more effectively with them. 

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Deaf-Friendly | DINING | 

Geared towards those in the dining industry, this 60-minute, self-paced course will teach you about deaf and hard of hearing people, their culture, identity and values. You will learn what challenges deaf diners experience in a variety of dining establishments and HOW to remove those challenges as well as how to communicate effectively with deaf and hard of hearing diners.

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Deaf-Friendly Tools | INTERPRETERS |

This 30-minute self-paced course is perfect for individuals and businesses that have never hired a sign language interpreter and are unsure how to get started. This course will help you understand why your deaf and hard of hearing customer might need an interpreter, your obligation to provide an interpreter, the role of an interpreter, their background and certification requirements as well as how to hire and effectively work with a sign language interpreter. 

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