Most people in the service industry GENUINELY do want to include everyone - they just don't know how!
Do You FREEZE UP?
Do You Feel AWKWARD?
Do You Feel UNSURE?
Most customer service pros, even those at the top of their game
(like MBA hospitality grads and luxury resort managers),
feel unprepared for interactions with deaf customers.
And it's not because they don't know sign language.
There's a widespread lack of knowledge on how to serve deaf and hard of hearing customers, throughout many dining establishments, even the ones that are famous for customer service!
It’s a vicious cycle…and it ENDS the moment you get clarity and training from deaf and hard of hearing experts.
Imagine if you could...
Confidentially communicate so you can serve anyone at anytime.
Meet the needs of your customers and boost your online reviews.
Think on your feet and gain more loyal customers.
In less than 60 minutes, you can up your customer service game by learning what real deaf and hard of hearing customers want you to know.
Whether you work in a four-star restaurant, a mom and pop diner, a fast-food joint, a winery, a bar, cafe, bakery or even an ice-cream shop, this course is for a wide-range of dining establishments and is meant for any forward-facing restaurant staff.Yes, I Want This!
Meet the Trainer - Vicki Moseley
Long before taking on her current role training businesses to forge stronger relationships with deaf customers, Vicki was working in her family BBQ restaurants and catering business in Texas.
As our Customer Service trainer, Vicki shows businesses why understanding and investing in us, the deaf customer, is a win-win.
Vicki also brings a wealth of counseling experience with her: She counseled deaf and hard of hearing students and the Interpreter Training Program students at Seattle Central Community college for 25 years. She earned her MA in School Counseling (Gallaudet University) and BA in Sociology (Stephen F. Austin State University).
Here is the course breakdown...
Deaf people, who are they?
Why deaf customers can boost your business.
7 easy ways to create a deaf-friendly business.
How to communicate with deaf people effectively.
Your deaf-friendly commitment.
Plus you get this BONUS
American Sign Language (ASL) video demonstration taught by a Deaf ASL Teacher of the most commonly used signs and phrases within the dining industry.
Meet the ASL Teacher:
Deaf since birth, Rachel is Bilingual/Bicultural in both English and American Sign Language (ASL). She spends most of her working hours as a full-time ASL Instructor at Northeastern University in Boston and also as an ASL trainer for deaffriendly.
Rachel has a B.A. in Communication Sciences (University of Arizona), an M.A. in Communication Sciences (Gallaudet University), an M.A. in Teaching American Sign Language (University of Northern Colorado) and is also a Director of Artistic Sign Language at various theaters.
Rachel has over 12 years teaching experience at the university level and is particularly interested in curriculum planning and ASL etymology. She is active in the Deaf Community and has served in many capacities. At Gallaudet, she was Vice President of the Graduate Student Association, and while living in Denver, she managed and hosted "ASL Slam Denver", a monthly poetry slam that celebrates ASL.
All of this translates to an instinctive flair for bridging Deaf and hard of hearing worlds with businesses who want to serve them better.
Here's Why You'll Love Us
Our course is taught by a real-life deaf Instructor with years of experience navigating the dining experience.
Long enough to cover what you need to know and short enough to keep you engaged, each module is under 7 minutes.
We take access seriously. Our course is presented in English and American Sign Language, with voice-overs, captions and even a transcript upon request.
The Opinion Of Industry Experts
“The training that deaffriendly provided was engaging, useful, and well-designed. Our staff were excited for the opportunity to communicate better with our Deaf customers, and our business has already seen the benefits of being more accessible to the Deaf and hard of hearing community.”
Doh Driver - Rachel 's Ginger Beer, Operations Manager
“I'd like to see ALL establishments utilize this course! Absolutely fun, engaging, informative, BEYOND MY EXPECTATIONS!”
Anonymous - Finnriver Farm & Cidery, Cidery Staff
How long will I have access to the course?
Is this course live or pre-recorded?
Is this course self-paced?
Is this course suitable for large companies?
I have a colleague or friend who would benefit from this course. Can I share my link with him/her?
What language are the learning materials in?
Is this course captioned?
We know you’ll love this course as much as we do. In fact, if for any reason you’re not completely satisfied, we’ll refund your course within 30 days of purchase and issue you a full refund.
Yes, I Want This!
What are you waiting for?
Sign up today, and uncover the skills that have helped thousands of customer service professionals confidently interact with deaf and hard of hearing customers - and add massive VALUE to their place of business.