Are you Including or Excluding Deaf and Hard of Hearing People in Your Place of Business, Programs and/or Services?

 Chances are, if you aren't actively working to include them, you're excluding them. 

We've all been excluded at one point in our life, and it sucks!

No one wants to be the person who excludes someone. 




Download the Deaf-Friendly

QUICK START GUIDE and learn...

  • 6 important statistics about deaf and hard of hearing consumers
  • 6 common misconceptions people have 
  • 6 valuable tips to communicate effectively
  • American Sign Language (ASL) manual alphabet

With this FREE guide you’ll be one step closer to providing better customer service to deaf and hard of hearing people in your place of business and beyond!

echo with a gray #deaffriendly tee

A Note from Me

I've spent over 35 years navigating the world as a deaf person in a world where the overwhelming majority of people can hear. I spent all those years learning to fit into an audiocentric world. I’ve learned how hearing people operate - their norms, values and nuances.

Now, I'm ready to teach YOU how to be deaf-friendly, because this is a large demographic that you don't want to exclude.

Inclusion is always the right thing to do and it's PROFITABLE! 

If you've never met a deaf or hard of hearing person before, you may be unsure how to communicate with them. This is not a skill you're born with, so how can you be expected to know? Many people do want to do better, they just don't know how.

That's why I've created this QUICK START GUIDE, to give you a better idea of who deaf and hard of hearing people are, in addition to providing valuable consumer insight.

I'm on a mission to create a deaf-friendly world for 466 million deaf and hard of hearing people around the globe and I hope you will join me by doing your part. The first step is raising your awareness about this unique demographic. I encourage you to take advantage of the resources available to you by downloading the QUICK START GUIDE!


- echo